Serving Collingwood, Wasaga Beach, Barrie

Equipment and Techniques:

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Q: What type of mowers do you use?
A: We use John Deere 930a 60 inch zero-turn mowers, Walker 48 inch grass collecting mowers, and Toro stand-on mowers for precision and efficiency.

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Q: How do you ensure safety when operating mowers on large properties?
A: Safety is paramount. We train our staff in equipment handling and always adhere to safety protocols.

 

Q: Are your lawn care methods environmentally friendly?
A: We strive for eco-friendliness by using sustainable practices and products whenever possible.

 

Q: Do you sharpen your mower blades regularly?
A: Yes, sharp blades are crucial for a healthy cut, so we maintain them consistently.

 

Q: Can your mowers handle wet grass?
A: Our equipment is top-of-the-line and can handle various conditions with care to prevent damage to the turf.

Seasonal and Weather-Related Questions:

 

Q: What do you do for lawns in the drought season?
A: We adjust our lawn care methods to ensure the health of your grass, which may include less frequent mowing and appropriate watering practices.

 

Q: How do you protect lawns from winter damage?
A: We recommend late fall fertilization and can provide protective services such as aeration before the winter sets in.

 

Q: Is there any preparation needed from my side before snow removal services?
A: Just ensure that the driveway or area to be plowed is clear of vehicles and any personal items.

 

Q: How can I prevent pests after a heavy rain?
A: We offer treatments that create a barrier that's effective even after rain, and we can advise on landscaping practices to reduce standing water that attracts pests.

 

Q: What’s the best time to apply pest control treatments?
A: It depends on the type of pest, but generally, we treat in early spring to late fall. We can provide a schedule that's tailored to your specific needs.

Customer Service and Policies:

 

Q: Can I reschedule a service last minute due to an emergency?
A: We understand that emergencies happen, and we'll do our best to accommodate rescheduling requests.

 

Q: What is your cancellation policy?
A: We kindly ask for at least a 24-hour notice for cancellations.

 

Q: How far in advance do I need to book your services?
A: We recommend booking as early as possible, especially for seasonal services, to ensure availability.

 

Q: Do you offer any customer loyalty programs?
A: We value our repeat customers and are working on creating loyalty programs that reflect our appreciation.

 

Q: Who do I contact if I have a question about my service?
A: You can call us directly at 705-230-0002 or email us for any inquiries or concerns.

 

Q: Do you offer lawn maintenance programs?
A: Yes, we have a variety of maintenance programs tailored to keep your lawn healthy year-round.

 

Q: Can you service large commercial properties?
A: Absolutely, commercial and large residential properties are our specialty.

 

Q: What types of lawn care services do you provide?
A: We cover everything from mowing and fertilization to aeration and pest control.

 

Q: How often do you recommend mowing?
A: We usually recommend once a week to keep your lawn looking its best.

 

Q: How quickly can you respond to a snow event?
A: We aim for prompt response as soon as the snow begins to accumulate.

 

Q: Do you offer seasonal contracts for snow removal?
A: Yes, we do. They are convenient and often more cost-effective for regular service.

 

Q: What is your coverage area for snow removal?
A: We service Stayner, Creemore, Wasaga Beach, and Collingwood.

 

Q: Is there a minimum snowfall required before you plow?
A: We typically deploy once snow accumulation reaches 2 inches, but we can customize this threshold for contractual clients.

 

Q: How much do you charge for salting?
A: We charge $360 per yard applied.

Pest Control Services:

 

Q: What kind of pests do you treat?
A: We treat wasps, ants, spiders, mice, and rats, among others.

 

Q: Do you offer any guarantees with your pest treatments?
A: Yes, our treatments come with warranties ranging from 60 to 180 days, depending on the service.

 

Q: Are your pest control treatments safe for pets?
A: Safety is a priority; we use pet-friendly methods and products.

 

Q: How long does a typical pest control treatment take?
A: Most treatments are completed within an hour, but it can vary based on the level of infestation.

 

Q: Can I schedule a pest inspection before treatment?
A: Certainly, we can arrange a thorough inspection to assess your needs.

General Business Inquiries:

 

Q: What are your business hours?
A: We're open Monday to Friday from 8:00 am to 5:00 pm.

 

Q: How can I get a quote for your services?
A: You can call us at 705-230-0002 or email p.weel@advantagegrounds.com, and we'll provide a personalized quote.

 

Q: Are you licensed and insured?
A: Yes, we're fully licensed and insured for all the services we offer.

 

Q: How can I pay for your services?
A: We accept checks, credit cards, and electronic payments.

 

Q: Do you offer any discounts for multiple services?
A: We do offer bundled service discounts. Let's discuss what you need, and we'll work out the best pricing.

Snow Removal Services Q&A:

 

Q: How quickly can you get to my property after a snowfall?
A: We monitor the weather closely and aim to be at your property as soon as possible, typically within a few hours after the snowfall ends.

 

Q: Do you offer on-call snow removal, or do I need a contract?
A: We offer both on-call services and seasonal contracts for convenience and flexibility.

 

Q: What are your rates for snow removal?
A: Our standard snow plowing rate varies, residential driveways start at $35 per clearing, please call us for a personalized quote.

 

Q: How do you charge for salting?
A: Salting is $360 per yard applied, ensuring your surfaces are safe from ice.

 

Q: Is there an extra charge for snow removal during holidays?
A: Our holiday rates may vary. Please contact us in advance to discuss specific holiday service rates.

 

Q: Do you offer snow removal for both residential and commercial properties?
A: Yes, we specialize in commercial and large residential properties.

 

Q: What size is your snow plow, and can it handle large parking lots?
A: Our snow plow is a 9 to 13 foot wide blade, designed for efficient clearing of large areas.

 

Q: Do you provide ice management services as well?
A: Absolutely, we offer comprehensive ice management, including pre-treatment and de-icing services.

 

Q: How do you determine the order of properties you service?
A: We prioritize based on the service agreements and designated routes which are created before the snow season begins.

 

Q: What happens if it snows overnight or during business hours?
A: We offer 24/7 services during large snowfalls and will be there to clear the snow no matter the time during these snow events.

 

Q: Can you remove snow from sidewalks and walkways as well?
A: Unfortunately we don’t offer snow shoveling services for residential properties, however we can do our best to find a local company that

offers this service.

 

Q: What is your policy if my property is damaged during snow removal?
A: We take every precaution to avoid damage, but we are fully insured and will address any issues directly should they occur.

 

Q: Will you automatically come out when it snows, or do I need to call?
A: For clients with contracts, we automatically come out. On-call clients will need to phone in their request.

 

Q: Can you handle emergency snow removal requests?
A: We understand the urgency of snow removal and strive to accommodate emergency requests swiftly, however depending on the snowfall or storm event our current customers do take priority.

 

Q: Do you offer any environmentally friendly de-icing options?
A: We're committed to sustainability and offer eco-friendlier de-icing solutions upon request.

 

Q: What’s the deepest snow you can plow?
A: Our equipment can handle significant snowfall. For very deep snow, we have strategies in place to ensure clear surfaces.

 

Q: How can I confirm my snow removal appointment?
A: You can call our office during business hours or email us to confirm your service.

 

Q: Do you offer a flat rate for the winter season?
A: Yes, we offer seasonal flat-rate contracts starting at nine hundred and fifty dollars that provide unlimited snow removal services during the winter months.

 

Q: What kind of salt do you use for de-icing?
A: We use commercial-grade, effective, and fast-acting de-icing salt.

 

Q: Do I need to mark my driveway or curbs before snow removal services?
A: It helps if you can mark boundaries with stakes, especially in heavy snowfall areas. However if you book before the snow season we will do this as part of our service.

 

Q: How many snow removal trucks do you have?
A: We have a fleet of 4 trucks and a loader tractor equipped to handle our service areas efficiently.

 

Q: What other snow removal equipment do you use?
A: In addition to our plows, we use professional-grade snowblowers and other equipment for comprehensive snow management.

 

Q: Can you remove snow from my roof?
A: We focus on ground snow removal but can refer you to a trusted partner for roof snow removal.

 

Q: How do you ensure timely service during a snowstorm?
A: We monitor the weather and deploy teams in shifts to ensure consistent service.

 

Q: Are there any surfaces you don’t clear snow from?
A: We typically clear all ground-level surfaces, We do not clear tar and chip gravel surfaces or specialty driveways.

 

Q: What's the best way to contact you for snow removal services?
A: You can reach us at 705-230-0002 or email us at p.weel@advantagegrounds.com for prompt service.